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WELCOME TO ITCOM TOP 10 VICTORIA!!

1. DATA AUTOMATION ANALYST/ PROGRAMMER

CANDIDATE REFERENCE NUMBER 1041554

Take separate data sources and integrate them into a single format. Or collate user inputs in real time into a new database then auto-generate a Powerpoint presentation and make it available on the intranet, internet or email it out to huge numbers of users at intervals. Replace the dreaded Excel pivot tables with intelligent process tools and generate easy-to-visualize reports.
Well respected as a super user of the relevant tools to do all this in employers like Telstra, Accenture, etc, this candidate sees patterns in data, flags the anomalies and trends for BI and reporting systems.
Very experienced in Billing systems and engineering transformation reporting, he can use his skills across any data format and any industry.
Available for contract engagement in Melbourne

2. TECHNICAL TEST TEAM LEAD - Functional, Automated and Performance Test Analyst

CANDIDATE REFERENCE NUMBER: 1031868

Candidate has worked in the financial and telecommunications industry automating and load testing Internet sites, GUI applications and emulating mobile phone porting environments.
Testing tasks candidate has performed include Team Leading, UAT (user acceptance testing), system testing and SIT (System integration testing) as well as load, volume and stress testing.
Tools used are LOADRUNNER and UNIX. Candidate has also written scripts for test data creation using both SQL and WINRUNNER.
Candidates latest achievements include writing a load test suite to emulate a stock trading environment for financial advisors and web traders.
In addition the type of applications candidate has worked on applications that include Web, SIEBEL, FORTE and JAVA. LOADRUNNER protocols used have been: SIEBEL WEB, SAP, ORACLE, RTE, and HTTP/HTTPS/SSL.
Candidate is proficient in documenting test plans, strategies and test results.

3. IT SYSTEMS SUPPORT MANAGER, PROJECT MANAGER, IT MANAGER

CANDIDATE REFERENCE NUMBER: 1026285

Over sixteen years of diverse experience in the Information Technology arena, developing a sound and long career in IT.
By using dynamic and effective management skills made a natural progression to project and team leadership roles.
A proven facilitator. Jobs are performed successfully and professionally focusing on complete client\customer satisfaction.
Create important alliances with Management, internal customers and external resources\vendors to ensure quality job completion.
Sound business knowledge of the importance of technology, budgeting and I.T. spending.
A major project achievement included the successful implementation of new Infrastructure environment to over one hundred stores around Australia.
Developed business continuity by moving all essential infrastructures from our National office to a dedicated Data Centre.
Managed the implementation of Voice Over Internet Protocol (VoIP) for the organisation

4. SENIOR BUSINESS ANALYST

CANDIDATE REFERENCE NUMBER: 1030200

Project Manager/Business Analyst with a proven background in software development, system enhancements and implementations within complex banking environments.
Experienced in all phases of Software Development Life Cycle (SDLC) and leading development teams offshore.
Strong Consulting and Stakeholder Management skills.
Highly engaging and personable.

5. IT OPERATIONS / HELPDESK MANAGER - InsuranceLine, Banking & Finance, Legal, Technology

CANDIDATE REFERENCE NUMBER: 1041218

Currently employed as the IT Operations and Support Manager with leading Insurance company. In this role, the candidate is responsible for a group of analysts and specialists who provide end user computing support services for a diverse portfolio of software and hardware products to approximately 250 staff nationally.
In addition, the candidate is responsible for the deployment, monitoring and management of IT infrastructure. This includes the evaluation of new technology, the monitoring of technology performance and the capacity planning of future technology needs.
Dedicated Information Technology professional, with over 20 years experience in a broad range of industry sectors; including airlines, financial services, professional services, not for profits, and the leisure and entertainment industry and has extensive knowledge of all the operational aspects of medium to large computer installations.
Has been successful in improving performance in operational areas by streamlining existing processes and/or developing new ones. Has successfully managed personnel, and delivered support services and Infrastructure projects in fast moving, high-pressure, service-oriented technology environments. Proven record of delivering infrastructure projects on time and on budget.

6. SERVICE DELIVERY MANAGER / PROJECT MANAGER - Online / Digital / Media

CANDIDATE REFERENCE NUMBER: 1041903

Expert online, new media and broadcast background with 10+ years experience.
Experienced technical leader., that can confidently manage development and infrastructure teams towards successful enterprise wide outcomes.
Expert understanding of service delivery, service management, project management, IT strategic planning and the needs of emerging market clientele.

MAIN STRENGTHS

Senior project management
Senior account management
Online and mobile expert
Senior account management
Senior service delivery management
Web 2.0 and new media expert

7. OPERATIONS / PROJECT MANAGER ITIL Guru - Banking, Technology Consulting, Telco

CANDIDATE REFERENCE Number: 1004154

Proven track record in senior management, with success across a range of organizations including the healthcare industry, banking, superannuation, telecommunications and fast moving consumable goods.
25 year history in working in technical environments and 15 years experience of process improvement implementation working in the implementation of the ITIL framework.

Key strengths around: Project Management, Implementation of change across technical disciplines, The implementation process improvements into technical and service delivery teams, Information Technology, Service Management (ITIL), Training in ITIL, Training KT (Problem Solving), Communication both in presentations and the written word, Ability to communicate across all strata of an organisation, Workshop facilitation, Organisational change agent, Process model development with complimentary tool products such as HEAT, Peregrine, HP Openview and Remedy, Team management, Vendor management

Work with ITIL has involved:

The implementation of ALL OF the ITIL Service support processes
Negotiation & implementation of Service Level Agreements
Development of workflows for integrated service desk products such as HEAT, PEREGRINE, HP OPENVIEW and REMEDY.
Currently working with an in-house product known as Vantive (CRM)
Working with technical teams on the cultural changes

8. TECHNICAL SERVICES MANAGER - Banking, Consulting, Transport

CANDIDATE REFERENCE NUMBER: 1005259

Our candidate is a driven IT professional with over 10 years industry experience. With his strong leadership and motivational skills he enjoys working in a diverse team environment.
A strategic thinker and meticulous planner who is customer focused and enjoys the challenge of working to tight deadlines.
Has a successful background in establishing valuable contacts within the industry and has maintained excellent long-term working relationships with many suppliers and vendors.
Has been involved in or managed numerous office relocations, acquisitions, technology refreshes and outsourcing arrangements. Also been an active participant in IT Steering committees and has chaired Change Advisory Boards.
Has developed and reviewed IT policies, procedures and standards to promote continuous improvement based on industry best practices.
Holds a Bachelor of Business (System Support) and has gained Microsoft, ITIL and PRINCE2 Certification and has had extensive experience in refining existing ITIL environments and implementing the framework as a new initiative.

9. SERVICE DELIVERY MANAGER - Manufacturing, Health, Consulting

CANDIDATE REFERENCE NUMBER: 1041114

Our candidate has extensive skills and experience in managing an IT Department across industries. His experience places him in a position where he can develop strategies and models that work based on the requirements and maturity of the businesses with which he is in contact.
Sound business acumen and is intuitively capable of picking up new ideas and concepts and applying them to issues at hand. He is quick to understand problems and to work collaboratively toward a solution.
With over 20 years industry experience he has a successful background across quality service delivery, managing strategy, development, support and change on IT Infrastructure Projects through all stages of the implementation lifecycle.
Team management and mentoring both local and remote technical teams across Desktop Support, HelpDesk, Server and Network engineers have been a key focus, along with Project Management for an extensive array of IT Infrastructure projects including a complex data centre relocation and virtualisation.
With a strong focus on process he is ITIL certified and experienced in the initial implementation of key requirements and also realignment of existing principles.

10. SERVICE DELIVERY MANAGER - IT, Legal, Consulting

CANDIDATE REFERENCE NUMBER 1031555

A dynamic and proactive individual with extensive technical hands-on experience in the end-to-end management and transformation of IT. He is resourceful and organised, with proven hands-on experience in the successful design and implementation of a wide range of business solutions.
Extensive history of developing and managing both infrastructure and applications, including Windows 2003, Active Directory, Group Policy, SQL, and Exchange.
Experience over the last 10 years leading and developing staff in multi-disciplinary teams of up to 7 professionals.
Strong project management abilities; owning extensive knowledge and certification in Prince2 methodologies and capable of managing diverse projects / resources. These have ranged from small projects all the way up to $500k firm wide implementations.
3 years administering Hummingbird and iManage document management systems including integration to intranet & extranets, financial systems & workflow tools.
Experience managing internal stakeholders and external vendors.
Enjoys consulting with clients and staff, and explaining technical terms in an easy-to-understand manner.